Man wearing a hat and sunglasses filling a propane tank with a hose

Questions about Propane

FAQ

Frequently Asked Questions

Pinnacle Propane is here to answer all your propane questions. Check out some frequently asked questions below and, as always, contact your local office with any other questions or concerns.

Propane (also called LPG – liquefied petroleum gas – or LP gas) is a liquid fuel stored under pressure.  In most systems, propane is vaporized to a gas before it leaves the tank.  Propane is flammable when mixed with air (oxygen) and can be ignited by many sources, including open flames, smoking materials, electrical sparks, and static electricity.  Severe “freeze burn” or frostbite can result if propane liquid comes in contact with your skin. For more information, please visit www.propane.com.

Source: Propane Education & Research Council

Propane has a foul odor that has been compared to garbage, sewage, a skunk’s spray or a dead animal.  Propane manufacturers add the smell deliberately to help alert customers to propane leaks, which can create a safety hazard. For more information, please visit www.propane.com

Source: Propane Education & Research Council

If you smell gas or suspect a gas leak, take the following precautions:

  1. No flames or sparks. Immediately put out all smoking materials and other open flames. Do not operate lights, appliances, telephones, or cell phones. Flames or sparks from these sources can trigger an explosion or a fire.
  2. Leave the area immediately. Get everyone out of the building or area where you suspect gas is leaking.
  3. Shut off the gas at the tank. Turn off the main gas supply valve on your propane tank, if it is safe to do so. To close the valve, turn it to the right (clockwise).
  4. Report the leak. Once you are safely away from the gas leak, call your propane retailer right away. If you cannot reach your propane retailer, call 911 or your local fire department.
  5. Do not return to the building or area until your propane retailer, emergency responder, or qualified professional determines that it is safe to do so.
  6. Get your propane system checked. Before you attempt to use any of your propane appliances, your propane retailer or a qualified professional must check your entire propane system to ensure that it is leak-free.

For more information, please visit www.propane.com

Source: Propane Education & Research Council

Your tank gauge is located under the dome of your tank and indicates the percentage of propane in your tank.  If the gauge reads 80% your tank is full.  Your propane tank will never be filled to 100% because there must be space for propane to expand.  Some propane tanks contain a gauge to measure pressure in addition to a percentage gauge.

If you are not a Keep Full Delivery customer, it is important to monitor the level of propane in your tank by checking your percentage gauge.  You should request a delivery when your tank reaches 30% to allow ample time for a delivery.  Serious safety hazards, including fire or explosion, can occur if you run out of gas. 

In most areas, propane tanks can be placed underground by excavating a hole in your yard.  Underground tanks have different rules and regulations around installation that must be adhered to and should always be installed by a propane professional.  Contact your local Pinnacle Propane office to see if an underground propane tank is a fit for your home. 

In most cases, propane is cheaper than electric because it burns hotter and more efficiently.  Propane is a more dependable source of energy than electric and is not subject to power outages.  Also, propane is a clean energy source with a lower carbon footprint than other energy sources.

In most cases, appliances can be converted to propane.  Contact your local office for more information.

Pinnacle Propane offers a variety of delivery programs to meet your needs and budget.  Sign up for our Keep Full Program for automatic delivery of propane or order propane when you need it with our Will Call service.  We also offer seasonal Price Protection Plans that allow you to save on gallons in the winter months.  The Price Protection Plans are sold in the summer months and propane is delivered between October and March.  Click here to learn more about our delivery programs or contact your local Pinnacle Propane office.

Pinnacle Propane does not currently offer online bill pay but this feature will be available soon.