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Billing and Payments

Billing and payment

Predictable billing and convenient payments

Pay Your Bill

Flexible options to fit your needs

Paying your propane bill is now simpler than ever, and our flexible billing plans are designed to help you stay comfortable and in control.

  • Flexible payment options

    Making a payment on your propane bill has never been easier, and we offer a variety of billing plans to keep your rates manageable.

  • Auto-pay each month

    Set up direct bank transfers for automatic payment each month so your account always stays in good standing.

  • Budget Plan

    A simple monthly payment plan that spreads your propane costs evenly across the year, giving you predictable payments and easier budgeting.

  • PreBuy Plan

    Pay once upfront for your annual propane at our best pre‑season price and enjoy guaranteed convenience through our AutoFill program.

Not sure which service you need?

Our propane experts are here to help you find the perfect solution for your home or business. Contact us today and we’ll walk you through which service options will fit your needs.

Full transparency, full control

Our secure customer portal gives you complete visibility into and control over your Pinnacle Propane account. Become a customer to take advantage of our flexible offerings and propane service management tools.

 

  • View and pay your bill online, 24/7

  • Monitor your propane usage

  • Set up automatic monthly payments

  • Request service or a delivery

  • Access statements and payment history

  • Update your contact and bank information

woman laptop billing and payment
Become a Customer

Easy online payments

Existing Pinnacle Propane customers can use our customer portal to pay their bills. The entire process takes just a few minutes.

  • Step 1

    Log into our customer portal

    Choose your branch from the list of Pinnacle service areas, organized by state and city.

  • Step 2

    Make a payment

    Fill out the payment information and save a credit card or bank account for easier future payments.

  • Step 3

    Check information

    Double-check that your payment information is correct and the payment amount matches your bill.

  • Step 4

    Submit your payment

    After double-checking your payment info, just click the submit button and you’re all set!

Frequently asked questions

Have a question about bills or payments? Find answers to common questions below. If you can’t find what you’re looking for, contact us.

Yes, you can. Login to the customer portal, where you can give us your email address and we will start paperless billing for you.

You can become a Pinnacle Propane customer by visiting your nearest local office, calling to set up an account, or submitting the Contact Us form so a representative can assist you. Once your paperwork is complete, we’ll add you to our system and guide you through the next steps for service.


Simply login to our customer portal or call us on +1-972-444-0300 to get information about your account. You can also fill in the form online and we will contact you regarding details of your account.
Usually, we ask our customers to wait for 10-14 business days for the refund.
Contact us through our customer inquiry form. We will ensure that your bill is sent to you digitally or by post.

Learn more about propane

From tips for getting the most out of your propane usage to important safety reminders and more, check out our blog posts below to learn more about this resilient fuel source.

Safely Storing Propane

Your complete guide to safe propane tank storage at home or on-site. Follow best practices for storing propane tanks and cylinders year-round—indoors or out, safety comes first.

How to prepare your propane tank for winter

We’re entering the period of Big Nor’easters, Alberta Clippers and multiple atmospheric rivers in the Pacific Northwest. So naturally, our customers are starting to ask us how to protect their propane tank in cold weather.

14 Domestic and Commercial Uses of Propane

Propane uses include home & water heating, cooking, clothes drying, and powering industrial & agriculture equipment. Contact Pinnacle Propane to learn more.